Questions, comments and suggestions
We encourage you to make your transactions online.
We welcome your questions, comments and suggestions on the products and services offered by Épargne Placements Québec. Simply send us your message. Be sure to provide the information needed for us to answer you properly and as promptly as possible.
Ask a general question or write a comment
Contact details and business hours
By telephone
418 521‑5229 (Québec City area)
1 800 463‑5229 (toll-free: Canada and United States)
8:00a.m. to 5:00 p.m. Monday to Friday
Please note that agents are not authorized to provide financial advice. If you need advice, you may contact a sales agent authorized by Épargne Placements Québec.
By mail
Épargne Placements Québec
800, place D’Youville, 20e étage
Québec (Québec) G1R 5W3
Consult the list of holidays on which Épargne Placements Québec’s offices are closed :
| Month |
Holiday |
Dates on which our offices are closed |
| January |
New Year’s Day |
January 2 and 3, 2023 |
| April |
Easter |
April 7, 2023 |
| May |
National Patriots’ Day |
May 22, 2023 |
| June |
Québec’s National Day |
June 26, 2023 |
| July |
Canada Day |
July 3, 2023 |
| September |
Labour Day |
September 4, 2023 |
| October |
Thanksgiving Day |
October 9, 2023 |
| December |
Christmas |
December 22, 25 and 26, 2023 |
Report attempted fraud or suspicious activity
Report any fraudulent communication or suspicious activity, depending on the situation:
To report suspicious activity: If you observe unusual activity in your account, please immediately contact one of our agents at 418-521-5229 (Québec City region) or at 1-800-463-5229 (toll free in Canada and the United States), Monday through Friday from 8 a.m. to 5 p.m.
To report attempted fraud: If you think that you have received a suspicious email, text message, or call or if you have discovered a page that is masquerading as our page in order to steal your personal information, please inform us by email at protection@epq.gouv.qc.ca.
Dissatisfactions and complaints
If you have had a negative experience and wish to file a complaint about the quality of our services, here are the steps to follow.
Step 1
Tell us about your dissatisfaction.
First, allow us to discuss your dissatisfaction with you. In most cases, this leads to a solution, or gives us the opportunity to provide you with additional information about our products and services.
Please contact us to tell us about your dissatisfaction and leave your contact information. An agent will then analyze your file and any concerns you may have.
Your dissatisfaction was not resolved in step 1?
You can now file your complaint by completing the electronic form.
A complaint will be deemed admissible by Épargne Placements Québec if:
- a general commitment in our Service Statement has not been respected;
- an error has been made in a client’s file, for which a correction must generally be made;
- a discrepancy or contradiction is noted between the procedures and the provisions of the legislation and regulations applicable to savings products.
In addition, a complaint is admissible if the complainant can demonstrate prejudice.
File a complaint
As soon as your complaint is transmitted, an acknowledgement of receipt will be sent to you within a maximum of two business days and a follow-up will be done within a maximum of five business days.
Step 3
Contact the Québec Ombudsman.
If you are still dissatisfied despite the steps you have taken, you may appeal to the Québec Ombudsman, a neutral organization that operates independently of the Québec government.
